We want you to be completely happy with your Annie’s Woolens purchase. Our policies reflect the custom and hand-crafted nature of our business.
RETURNS:
- PRE-AUTHORIZATION BY PHONE (715-479-7185) IS REQUIRED for ALL returns.
- Returns will be accepted within 14 days of the actual Invoice Order date. Exception: returns after December 25th of the current year will not be accepted.
- Returned items MUST be returned with original tags and a copy of your invoice indicating your intention to RETURN.
- Your account will be refunded promptly for the amount of the item once we have authorized and received your return. Return Shipping of returned items will be the responsibility of the customer.
- NO RETURNS on knitting patterns and knitting kits.
EXCHANGES:
- PRE-AUTHORIZATION BY PHONE (715-479-7185) IS REQUIRED for ALL exchanges.
- All exchanges must be made within 14 days of the actual Invoice Order date.
- We will credit you for the cost of the original item once we receive your exchange. You will then be charged for the new item plus shipping and handling.
- Please include a copy of your invoice indicating your Exchange choice.
Note: Sometimes we make mistakes. Annie’s Woolens will bear all of the costs connected with correcting an error we have made on your order. Correcting our error will become our highest priority in satisfying you, the customer.
